Puribec Emergency Support

Services · 24/7 Emergency Support

A direct extension
of your maintenance team.

Puribec doesn’t just operate a call center — our experts act in real time as your remote operators. Remote diagnostics, human intervention, field deployment : 24 hours a day, 7 days a week.

Production Emergency ?

1-800-839-8115 Call Now

Our proactive approach transforms your data into profitability drivers, protecting your capital expenditures (CAPEX) and ensuring unshakeable health compliance.

Our program leverages advanced telemetry from your equipment : real-time monitoring of alarm histories and flow rates, combined with periodic water analyses to anticipate every fluctuation in your raw water supply.

This foolproof predictive maintenance eliminates the colossal financial risk of unscheduled plant shutdowns and maximizes your systems’ availability (MTBF) — the key indicator of your industrial throughput.

During every service visit, our specialists calibrate sensors (conductivity, flow rate), recalibrate equipment, and inspect critical components to eliminate emergency replacements and drastically lower your TCO.

Our Intervention Capability

  • 24/7 availability to minimize downtime

  • Over 30 specialized technicians on the road

  • Multi-brand expertise across all equipment systems

  • Remote diagnostics & rapid resolution

Puribec expert technician performing technical support and preventive maintenance on a water treatment station

Field diagnostics · Telemetry · 30+ technicians

Human mitigation in action

5 scenarios where the human difference matters

Every crisis is unique — that’s why our live experts mitigate the 5 most costly water-related risks, where an algorithm would simply send an alert.

  • 01 Scenario

    Preventing production shutdowns

    The risk

    Water shortages can cripple your operations — stopped or reduced production, revenue losses, and constant uncertainty.

    Human mitigation

    For telemetry-enabled installations, our experts remotely view the network status and address the root cause immediately.

  • 02 Scenario

    Protecting equipment from damage

    The risk

    A sudden pressure drop can be dangerous for your pumps and cause membrane fouling — leading to potential mechanical failures.

    Human mitigation

    Our specialists use real-time data to guide your operators and take the failing equipment offline before it causes further damage.

  • 03 Scenario

    Securing your license during audits

    The risk

    A water treatment failure can expose you to non-compliance notices (CFIA, FDA), threatening your operating license.

    Human mitigation

    Our expert provides in real time the factual documentation and history needed to validate your compliance in front of an inspector.

  • 04 Scenario

    Continuity in remote regions

    The risk

    A paralyzed mobile plant in a remote region has serious financial consequences and can threaten worker health and safety.

    Human mitigation

    Our experts intervene remotely on the PLC via secure access, restoring immediate control to the local operator — no costly site visit required.

  • 05 Scenario

    Drastically reducing OPEX

    The risk

    A poorly adjusted system wastes large volumes of water and salt every day, steadily inflating your operating expenses.

    Human mitigation

    One call allows us to instantly recalibrate your cycles — up to -40% salt and -30% discharge water, slashing your TCO.

The Puribec manifesto

Don’t let an algorithm decide the fate of your production

Without us

The algorithm alone

An automated alert sends a signal. It doesn’t solve the crisis.

  • No ability to explain or respond to a CFIA or FDA inspector
  • No contextual judgment, no prioritization of emergencies
  • Unable to guide your operators in real time
  • No ability to physically intervene in the field
With Puribec

The expert on the line

A human who understands, diagnoses, and acts. A crisis contained.

  • Full command of NSF/ANSI/CAN 61, WQA, CFIA, and FDA standards
  • Remote diagnostics via WiFi telemetry, BACnet, Modbus
  • Guiding your operators in real time through to resolution
  • 30+ technicians ready to physically intervene on site

Facing an anomaly?

1-800-839-8115
Call now

Across Canada · 24/7 response

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